FastSpring – Help with Charges

FastSpring sells software products from thousands of software companies. If you do not recognize a charge and would like us to get you a receipt, or suspect that the charge is fraudulent, we can quickly investigate and help you resolve the issue. Please use the form below to contact us and we will get back to you within a few hours.

FastSpring is a trusted reseller of software products and services. We handle all aspects of purchasing and delivery, including licensing and activation. We also take care of all aspects of buyer satisfaction and payment-based customer support.

Help Me with a Charge

FastSpring sells downloadable & subscription products for thousands of companies.
Please fill out the form below if you:

  • Don't recognize a charge on your card
  • Suspect a fraudulent charge on your card
  • Need a receipt or invoice for a charge

We'll get back to you within a day, though often in just an hour or two. Please note that all fields are required. If you don't have exact information (e.g. for date of charge), enter an approximation.

Charge Inquiry

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8 E. Figueroa Street
Santa Barbara, CA 93101


For all purchases, FastSpring employs Verisign SSL Certificates that meet the highest standard in the Internet security industry for secure transations. An SSL Certificate establishes a private communication channel enabling encryption of the data during transmission. In addition, SSL Certificates allow web browsers to clearly display a website's organizational identity.

Find out more about Purchasing Through FastSpring.